Frequently Asked Questions

Everything you need to know about your SillySanta order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. During the holiday peak season, please allow for an additional 2 days for processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items. Simply use our online portal to generate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide. Our apparel generally follows a standard unisex fit, but we recommend sizing up if you prefer a looser, cozy feel.

Are the sweaters machine washable?

Yes! All our fashion items are made from high-quality materials designed to withstand machine washing. We recommend a cold cycle and tumble dry on low to maintain the vibrant colors.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page to follow your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.